Privacy Policy for Anchor & Axle Auto
At Anchor & Axle Auto, located at 29 Albert Road Drive, Albert Park, Victoria, Melbourne, VIC, 3206, Australia, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our online platform to learn about our auto repair services, book appointments, or request quotes.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, email address, phone number, and postal address when you book an appointment, request a quote, or contact us directly.
- Vehicle Information: Details like your vehicle's make, model, year, registration number, and service history may be collected when you use our services to assist with diagnoses and repairs.
- Communication Data: Any information you provide when communicating with us via phone (+61497654464) or through our online contact forms.
- Technical Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referral sources, and pages viewed. This helps us improve our online platform.
2. How We Use Your Information
Your information is used for the following purposes:
- To provide auto repair services: Including general vehicle maintenance, engine diagnostics and repair, brake services, suspension and steering, tyre services, oil changes, and pre-purchase inspections.
- To process online bookings and quote requests: Managing your appointments and providing accurate service estimates.
- To communicate with you: Responding to your inquiries, sending service reminders, and providing updates on your vehicle's status.
- To improve our services and online platform: Analyzing user behaviour to enhance website functionality, user experience, and service offerings.
- For internal record keeping and administrative purposes.
- To comply with legal obligations and resolve any disputes.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., website hosting, payment processing, appointment scheduling systems), provided they agree to keep this information confidential.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: To protect the rights, property, or safety of Anchor & Axle Auto, our customers, or others.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under Australian privacy laws, you have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: In certain circumstances, you may have the right to request the deletion of your personal information.
- Objection: You have the right to object to the processing of your personal information in certain situations.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies
Our site may use "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and sometimes to track information about you. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, some parts of the site may not function properly.
7. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:
Anchor & Axle Auto
29 Albert Road Drive
Albert Park, Victoria
Melbourne, VIC, 3206
Australia
Phone: +61497654464